o Manpower (help desk, dispatcher, onsite visits by engineer to clean virus & Spyware).
o Building processes for carrying out preventive maintenance activities 365 days a year.
o Your own investment in a Ticketing System.
o Shopping for Anti-virus and Anti-spyware packages, remote control tools, reporting engines, script engines.
• Proactive approach:
o Desktop Agent carries out pre-scheduled preventive maintenance activities regularly, reducing
chances of downtime.
• Less work for Internal Staff:
o Patch Management Team researches and does all the testing required on latest patches released by
Microsoft before releasing White and Black lists. The NOC team completes the process of applying the patches and provides them with a comprehensive report.
o NOC Team looks at reports that provide information on failure of preventive maintenance activities and takes prompt action to fix the issue: e.g. if for some reason the Anti-virus signature on a few machines is not updated at intervals prescheduled in the platform, our team will attempt to update the signature remotely and analyze the problem.
o In the unlikely event of virus breakout on a client network, the NOC team can provide services to scan the network and clean up the viruses on best effort basis.
• Improve quality of life:
o Rely on the NOC and can experience better quality of life during weekends, holidays, office and non-office hours.
• Increase profitability:
o Add new revenue stream to your business that was ignored in the past by adding desktop/laptop maintenance services to your portfolio.
o Refocus your high-priced staff to higher profit opportunities.
