Desktop support and troubleshooting for all PCs in the office covered by the service agreement o Hardware failure and repairs on per hour call basis. o Printer support and troubleshooting on per hour call basis. o NT/Windows 2000/ Windows 2003 server support and maintenance. o DNS, WINS, and DHCP maintenance and troubleshooting on the servers
24 hour Monitoring Service
o LEAD SOLUTIONS INC will monitor all Servers and manageable network hardware and firewalls 24-hour a day. o The system deployed to monitor will email and page LEAD SOLUTIONS INC on-call engineer of any issue and the issue will be repaired before it becomes a problem on the network o LEAD SOLUTIONS INC will be committed to resolving as many issues as possible before they become a network down situation Weekly Checks o Log into all workstations randomly and check virus scanners and event logs in order to identify potential problems and repair them remotely
o Log into all servers and check tape backup logs, virus scanners, and event logs, and repair existing or potential problems
o Log into all firewall and security devices and check system logs for possible intrusion failures in the device or on the Carrier o Push all Software updates and patches using Patch Management Application to all devices on the network Monthly Checks o Update Internet browser on the workstation to the latest version o Run disk clean-up and de-fragmentation utilities on all workstations As-Needed Maintenance o Force emergency virus scanner update in the case of a devastating virus o Install critical updates from software manufacturers in order to repair bugs and security holes operating system corruptions, virus infestation, workstation failure, and hardware failure (This includes labor only and does not include the price of any hardware) o Troubleshoot Internet connectivity issues LEAD SOLUTIONS INC will also work with client to design a contingency plan for disaster recovery and prevention.
